In addition to this section you should also refer to all the Terms and Conditions of Sale
Items Damaged in transit – If any items were damaged in transit, we ask that you report it to us immediately, take photos, and within 7 working days and we will arrange a collection. If the item’s packing is visibly damaged on receipt, please check the goods before signing and sign the carrier’s delivery note “DAMAGED” or refuse the delivery. Items should be returned in their original packaging complete with all accessories and documentation. Once we receive it, and have confirmed the damage we’ll issue a replacement or full refund to you via your original payment method.
Items Faulty on Arrival – If after opening and trying out your item ,you believe is it faulty, you have 30 days to tell us about the fault and we will arrange a return. Items should be sent back in their original packaging complete with all accessories and documentation. Once the fault is verified, we’ll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return shipping costs. We will test returned items, and if it is found not to be faulty we will return the item to you, in this instance you will be liable for the return shipping costs.
Items Faulty in Guarantee Period If any of your purchases develop a fault, and it’s more than 30 calendar days since receipt, then providing your item is within its warranty period, you are entitled to a guarantee repair. Please contact us immediately as we can make suitable arrangements. In the unlikely event that repair is not possible we will replace the item or offer you a refund.
Used Items These only have a 90 day guarantee and will be marked clearly in the shop – any claims after this time are not accepted
Contract Cancellation – under the Distance Selling Regulations we will refund or re–credit you within 30 days for the goods and shipping. If you exercise your right to cancel and have received the goods you must contact us to arrange a collection and return them in the packaging and condition they were sent out in. You are responsible for these goods until they are collected and we recommend you take out insurance cover. If you do not return the goods (see Returns for further conditions), we reserve the right to deduct any direct costs incurred by us in retrieving the goods.