FAQs
What kind of guitars do you make?
What's the difference between STANDARD, SPECIAL & CUSTOM models I can see?
SPECIAL – Variations on the spec of the standard – different woods, parts, features. Some available to buy – prices vary according to spec .
CUSTOM – Already commissioned versions of a model – someone else’s Dream! (mostly a gallery of gorgeousness to delight and inspire)
Can I try/buy a Bailey in any shops?
Do you make custom guitars and how much are they?
What methods of payment do you take?
We can also take payments over the phone and in person for most debit and credit cards
If you want to pay balances by cash or direct transfer please contact us directly.
Can I pay a deposit for a guitar and pay monthly /when I have money?
Do you have Credit/HP?
What does out of stock/ “made to order in xx weeks “ actually mean?
The lead time is a rough guide to how long you might have to wait (it may well be much less) – we might have something already on the bench. If you pay up front your guitar is a priority.
I can't visit but want a guitar – how will that work?
It can be done over the phone but not as good as the full visual design.
We can deliver by specialist courier – if you are outside the UK…talk to us.
What are the guarantees ?
We do our own warranty repairs and ask that any issues however small are dealt with by us. Taking our guitars to unauthorised repairers may affect the guarantee.
Why do I sometimes get an answerphone when I call?
Please leave us a clear message with your name and phone number and we will get back to you. Alternatively you can email us and we will reply when we are back in the office. If the office is shut for more than a couple of days the message will say so.
Where are you based?
We don’t advertise our address but if you want to visit to arrange a tour or consultation don’t hesitate to contact us!
Is the workshop fully accessible?
However our workshop is not purpose built and we know there are some issues so we ask you to contact us to discuss any needs you might have.
We will work with you to enable a full build to happen, and we have many options to offer a potential builder with any disability.