General Information about our Delivery/Shipping
In addition to this section you should also refer to all the Terms and Conditions of Sale
We make or prepare, and pack all items in our workshop here – we work safely and have several covid / anti-virus measures in place. Mon-Wed are our main parcel packing days, and whilst we work as fast as possible to release your items, some items will take longer (especially custom goods). If you have an urgent request or want to make arrangements for a suprise, just email email@example.com
All our shop items are delivered by either Royal Mail (smaller items), ParcelForce or courier door to door delivery for guitars – Shipping fees include handling and packing fees as well as postage/delivery costs . Outside of the UK there may be additional import fees, and local taxes which we are not responsible for.
Any Delivery charges are based on item weight & location and in the UK also include insurance. There are no charges if you collect any item (by arrangement) and we will refund any charges taken at checkout if you decide to buy online and collect from the workshop.
Charges vary according to total weight of the shipment. We advise you to group your items in one order. We cannot automatically group two distinct orders placed separately, and shipping fees will apply to each of them, but if you contact us as soon as possible after placing an order we can try to merge the orders & shipping costs.
Special care is taken to protect fragile objects and we recommend extra insurance for valuable items.
Where possible we use recycled packaging and keep these costs to a minimum but these costs will vary according to the size of the item. All guitars for delivery are in a hard case which is then packaged fully with special care.
The goods you order will be delivered to the address you give when you place your order, and appropriate charges will apply at checkout.
We cannot ship to a PO Box address as a signature is required on delivery.
TIMING Every effort will be made to deliver the goods as soon as possible after your order has been accepted., but we cannot be held liable for any loss or damage caused by reasonable or unavoidable delay in delivery. We will give you notice of delays where possible and you will have the option of cancelling your order.
Urgent or overnight deliveries are only made by previous arrangement with us and to locations where the service applies – this depends on the carrier.
Damage – you must check the goods and sign for receipt and good condition of items on arrival. If the packaging appears to be badly damaged then please refuse the delivery. If you are unable to check the contents at the point of delivery then please sign for the parcel as “UNCHECKED”. This is important as it may affect your warranty claim. If your goods are damaged when they arrive please contact us as soon as possible to arrange a return, keep the packaging and take photographs of any damage to the packaging and the goods.
ACCESS: If you are unable to receive the goods or give access, and the goods are returned to us, we will hold the items until you contact us to arrange redelivery – there will be a second charge for re–shipping in these circumstances which we will notify you of . We will hold any undelivered items for 30 days and if there is no response from you we will refund your payment minus the shipping charges and an admin/storage/insurance fee for larger items (guitars/amps) of £50
Contract Cancellation – If you exercise your right to cancel under the Distance Selling Regulations . and have received the goods you must contact us to arrange a collection and return them in the packaging and condition they were sent out in – we will refund or re–credit you within 30 days for the goods and shipping. You are responsible for these goods until they are collected and we recommend you take out insurance cover. If you do not return the goods (see Returns for further conditions), we reserve the right to deduct any direct costs incurred by us in retrieving the goods.